DHL is one of the world’s leading logistics companies, delivering parcels and packages to more than 220 countries and territories.
You have ever shipped or received something with DHL, you might have wondered how often does DHL update tracking information on their website or app.
We will explain how DHL’s tracking system works, what factors affect the frequency of updates, and how you can track your shipment with DHL.
Can DHL delivery date change?
It is not possible for DHL eCommerce to change the delivery day or delivery time once the shipment has been dispatched.
However, if you are using DHL Express, Parcel, or Freight services, you may be able to use the DHL On Demand Delivery service to choose how, when, and where DHL delivers your shipment.
You can also use the My DHL app or the DHL social media accounts to change the delivery preferences or make a new delivery appointment. For more information, please visit the links provided or contact DHL’s customer service.
How DHL’s Tracking System Works
DHL’s tracking system is based on a series of scans that are performed at different points along the delivery process.
Each scan records the location, date, and time of the shipment, as well as the status and estimated delivery date.
These scans are then transmitted to DHL’s central database, where they are processed and displayed on the website or app.
The first scan is usually done when the sender hands over the shipment to DHL or drops it off at a DHL service point. The next scan is done when the shipment arrives at a DHL sorting center, where it is sorted according to its destination and mode of transport.
Shipment is then scanned again when it leaves the sorting center and is loaded onto a truck, plane, or boat. Depending on the distance and complexity of the route, the shipment may go through several intermediate scans at different hubs, depots, or customs offices.
Scan is done when the shipment reaches its destination and is delivered to the recipient or made available for pickup.
What Factors Affect the Frequency of Updates
The frequency of updates on DHL’s tracking system depends on several factors, such as:
The type of service:
DHL offers different types of services for different needs and budgets, such as Express, Parcel, eCommerce, Freight, and Supply Chain. Each service has its own standards and procedures for tracking and updating information.
For example, Express shipments are usually updated more frequently than Parcel shipments, as they have higher priority and faster delivery times.
The mode of transport:
DHL uses different modes of transport for different destinations and services, such as road, air, sea, or rail. Each mode of transport has its own advantages and limitations for tracking and updating information.
Air shipments are usually updated more frequently than sea shipments, as they have shorter transit times and fewer stops.
The origin and destination countries:
DHL operates in more than 220 countries and territories, each with its own regulations and infrastructure for logistics and communication.
Some countries may have more advanced and reliable systems than others for scanning and transmitting information.
Shipments within the European Union are usually updated more frequently than shipments to remote or developing regions.
The customs clearance:
DHL handles the customs clearance for most shipments, but some shipments may require additional documentation or inspection by the local authorities.
This may cause delays or interruptions in the tracking and updating information. For example, shipments containing restricted or prohibited items may be held or seized by customs until they are cleared or returned.
The weather and traffic conditions:
DHL strives to deliver shipments on time and in good condition, but sometimes unforeseen events may affect the delivery process.
These events may include bad weather, natural disasters, accidents, strikes, protests, or other disruptions. These events may cause delays or deviations in the tracking and updating information. Shipments may be rerouted or rescheduled due to road closures or flight cancellations.
Can DHL deliver before estimated date?
DHL delivery times and tracking information may vary depending on several factors, such as the type of service, the mode of transport, the origin and destination countries, the customs clearance, and the weather and traffic conditions.
Therefore, it is possible that DHL may deliver before or after the estimated date, depending on the circumstances. However, some DHL services offer a guaranteed delivery date and time, such as DHL Express 9:00 or DHL Express 12:00.
If you want to change your delivery preferences or make a new delivery appointment, you may be able to use the DHL On Demand Delivery service, the My DHL app, or the DHL social media accounts. For more information, please visit the links provided or contact DHL’s customer service.
How to Track Your Shipment with DHL
DHL offers several ways for you to track your shipment with them, such as:
Visit DHL’s website and enter your tracking number in the search box. You can also filter your search by service type or reference number. You will see the latest status and location of your shipment, as well as the estimated delivery date and time.
Download DHL’s app on your smartphone or tablet and log in with your account or scan your barcode. You can also enable notifications to receive updates on your shipment via email or SMS.
The customer service:
Call DHL’s customer service number in your country and speak to a representative or use the automated voice system. You will need to provide your tracking number or reference number to get information on your shipment.
The social media:
Follow DHL’s social media accounts on Facebook, Twitter, Instagram, YouTube, LinkedIn, or TikTok and send them a direct message with your tracking number or reference number. You will receive a reply with information on your shipment.
DHL’s tracking system is designed to provide you with accurate and timely information on your shipment. However, the frequency of updates may vary depending on several factors that are beyond DHL’s control.
Therefore, it is important to be patient and flexible when tracking your shipment with DHL. If you have any questions or concerns, you can always contact DHL’s customer service or use their other channels of communication. DHL is committed to delivering your shipment safely and efficiently.