If your UPS SurePost package has not been delivered, there are several steps you can take:
Check the tracking information:
Use the tracking number provided by the sender to check the status of your package. This will give you information on the location of your package and its expected delivery date.
Contact the sender:
If the expected delivery date has passed and you have not received your package, contact the sender to confirm the delivery address and to inquire about the status of the package.
Also read: Fulfillment Center Surepost Package
Contact UPS:
If you are unable to resolve the issue with the sender, contact UPS customer service. They will be able to provide you with information on the status of your package and any available options to resolve the issue.
File a claim:
If your package is lost or damaged, you can file a claim with UPS to request reimbursement for the value of the contents. The process for filing a claim may vary depending on the nature of the claim and the type of service used.
It’s worth noting that UPS SurePost packages are typically delivered within 2-7 business days, but delivery times may vary depending on the destination and other factors.
Your package is delayed, it’s possible that there may be weather-related or other transportation-related delays outside of UPS’s control.
Also read: UPS Surepost Says Delivered But No Package
Is UPS SurePost guaranteed
UPS SurePost is not a guaranteed service. While UPS strives to deliver SurePost packages within the estimated time frame.
Delivery times are not guaranteed and may be affected by various factors, such as weather, transportation delays, or other unforeseen circumstances.
However, UPS does offer a guaranteed service called UPS SurePost® with 2-Day Delivery, which provides a two-day delivery guarantee for packages shipped using SurePost.
This service is available for packages weighing up to 70 pounds and measuring up to 130 inches in combined length and girth.
It’s important to note that the 2-day delivery guarantee for SurePost with 2-Day Delivery applies only to the transportation time from the UPS facility to the destination post office.
And does not include the time it takes for the USPS to make the final delivery.
Also read: Where To Put Shipping Label on UPS Express Envelope
Certain exclusions may apply, such as delays due to weather or other circumstances beyond UPS’s control.
If you require a guaranteed delivery time for your package, you may want to consider using a different UPS service, such as UPS Next Day Air or UPS 2nd Day Air, both of which offer guaranteed delivery times.
How do I report a missing UPS SurePost package
If you are the recipient of a missing UPS SurePost package, you can report it to UPS by following these steps:
Check the tracking information:
Use the tracking number provided by the sender to check the status of your package. This will give you information on the location of your package and its expected delivery date.
Also read: Shipstation UPS End of Day
Contact the sender:
If the expected delivery date has passed and you have not received your package, contact the sender to confirm the delivery address and to inquire about the status of the package.
Contact UPS:
If you are unable to resolve the issue with the sender, contact UPS customer service to report the missing package. You can do this online, by phone, or in person at a UPS location.
Provide information:
When you report the missing package, be prepared to provide your tracking number, delivery address, and any other relevant information about the package, such as the contents and the value of the items.
File a claim:
If your package is lost or damaged, you can file a claim with UPS to request reimbursement for the value of the contents.
The process for filing a claim may vary depending on the nature of the claim and the type of service used.
Also read: UPS Worldship End of Day Not Working
It’s important to report a missing package as soon as possible to increase the likelihood of recovering it.
UPS may conduct an investigation to locate the missing package, and will work with you to resolve the issue and provide compensation if necessary.
