If your UPS SurePost tracking information says “delivered” but you have not received your package.
There are a few things you can do:
Wait a few days:
Sometimes, a package may be marked as delivered but it is not actually delivered until a few days later.
This could be due to delays in the delivery process, incorrect delivery information, or other issues. Wait a few days to see if your package arrives.
Check with neighbors:
If you live in an apartment complex or a neighborhood with similar addresses, it is possible that your package was delivered to a neighbor by mistake.
Check with your neighbors to see if they have received your package.
Also read: Where To Put Shipping Label on UPS Express Envelope
Contact UPS:
If you have waited a few days and checked with your neighbors but still have not received your package, contact UPS customer service.
They can investigate the issue and help you locate your package.
File a claim:
If you are unable to locate your package, you may need to file a claim with UPS. You can do this online or by contacting their customer service.
Be prepared to provide information about your package, including the tracking number and the contents of the package.
Also read: UPS Worldship End of Day Not Working
Is UPS SurePost always delivered by USPS
UPS SurePost is a shipping service offered by UPS in which UPS picks up and transports the package, and then hands it off to the United States Postal Service (USPS) for final delivery.
This service is commonly used for lightweight and low-value packages, as it is typically less expensive than other UPS shipping services.
When a package is shipped using UPS SurePost, the package is initially shipped using UPS and then transferred to USPS for final delivery to the recipient’s address.
The USPS handles the last mile delivery, meaning the delivery to the recipient’s doorstep or mailbox.
Therefore, if you see that your UPS SurePost tracking information says “delivered”, it is likely that USPS was responsible for the final delivery of the package.
Also read: Ups Worldship Run End of Day Automatically
How do I file a claim with UPS SurePost
To file a claim with UPS SurePost, please follow these steps:
- Visit the UPS website and go to the “Support” section.
- Click on “Claims Support” and select “Start a Claim”.
- Enter the required information about the shipment, including the tracking number and the package contents.
- Select the reason for the claim and provide any supporting documents or evidence.
- Submit the claim and wait for a response from UPS.
Note that UPS may require additional information or documentation to process your claim.
It is important to keep all relevant documentation and evidence related to your shipment, such as photos of the damaged package or receipts for the contents.
UPS may also require you to provide proof of the value of the contents, such as a purchase receipt or invoice.
Also read: UPS Delivery by End of Day
Additionally, keep in mind that there may be specific timeframes in which you must file your claim, depending on the nature of the claim and the type of service used.
It is best to file your claim as soon as possible to ensure timely processing.
